Politique de remboursement

Refund & Return Policy

This policy sets out your rights when you buy from Fielder (fielder.shop), including the statutory right of withdrawal that applies to consumers in the European Union.

Your right of withdrawal (14 days)

If you are a consumer in the EU, you have the right to withdraw from your purchase within 14 days, without giving any reason.

The withdrawal period expires 14 days from the day you (or someone you've nominated, other than the carrier) take physical possession of the goods. Where your order is delivered in several shipments, the period runs from the day you receive the last item.

To exercise your right of withdrawal, tell us clearly (for example, by email). You can use the model withdrawal form below, but it isn't obligatory - it's enough to send your message before the 14-day period expires.

Contact for withdrawal and all returns: artur.wojtal@gmail.com

How to return an item

Because our products are shipped directly by our suppliers, please email us first at artur.wojtal@gmail.com - we'll confirm the correct return address for your specific item before you send anything back. Items sent back without contacting us first may not be accepted.

Your item should be in the same condition you received it, unused, and in its original packaging where possible. You'll also need your order confirmation or proof of purchase.

Effects of withdrawal

If you withdraw, we'll reimburse all payments received from you, including standard delivery costs, without undue delay and no later than 14 days from the day we're informed of your decision. We may withhold reimbursement until we've received the goods back, or you've supplied proof of sending them, whichever is earlier.

We'll use the same payment method you used for the original purchase, unless you've agreed otherwise, and you won't be charged any fee for the reimbursement itself.

You must send the goods back without undue delay and within 14 days of telling us you're withdrawing. You bear the direct cost of the return shipping. You're only liable for any loss in value caused by handling the goods beyond what's necessary to check their nature and function.

Damages, faults, and wrong items

Please check your order as soon as it arrives. If an item is damaged, faulty, or not what you ordered, email us at artur.wojtal@gmail.com as soon as possible so we can put it right - with a replacement or a full refund. Your statutory warranty rights are not affected by anything in this policy.

Exceptions to the right of withdrawal

The right of withdrawal doesn't apply to sealed goods that aren't suitable for return for health or hygiene reasons once unsealed, or to goods made or personalised to your specifications.

Model withdrawal form

(Complete and send this only if you want to withdraw from the contract.)

To: Fielder, artur.wojtal@gmail.com
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Date: